Returns
How Do I Return A Product?
To return a product, simply download and print our Returns Form (Click Here), complete the relevant sections as marked and return it with your product when you send it back to us. Please Note: failure to complete / include the Returns Form may result in delays with processing your claim. it is recommended that you obtain a proof of posting to aid us in processing your return.
Duplicate or incorrect item - You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item.
Unwanted item - You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.
Please Note;
- We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
- Certain products are excluded from our returns policy due to health and safety and hygiene reasons. These include - razors, toiletries including (without limitation) body lotions, creams, shower gel, shampoo, liquid soaps, shaving cream or gift sets including any of these items.
You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
For further details, please see our Terms and Conditions.